Shipping policy

SHIPPING POLICY

Brand: VELARODA
Business Name: Sequron Enterprises
Website: https://velaroda.com
Shipping Destination: India
Last Updated: 29 September 2026

1. Shipping Coverage

VELARODA currently offers shipping across India, subject to courier service availability at the customer's PIN code.

Orders are accepted only for locations serviceable by our shipping partners. If a location is not serviceable, we will inform the customer and arrange a cancellation and applicable refund for any payment received.

2. Order Processing and Dispatch

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays or during exceptional circumstances may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation and tracking details through your registered email address, mobile number or other available communication channel.

Please ensure that your shipping address, PIN code, email address and contact number are accurate when placing your order.

3. Estimated Delivery Time

Our estimated delivery timelines, calculated from the date of dispatch, are as follows:

  • Metro cities: 3–5 business days

  • Other cities and towns: 4–7 business days

  • Remote and non-metro locations: 5–10 business days

These are estimated timelines and may vary depending on the destination, courier availability, weather conditions, public holidays, operational disruptions and other unforeseen circumstances.

Delivery timelines are indicative and not guaranteed.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase.

Any free shipping offers or promotional shipping benefits will be subject to the terms and conditions specified at the time of the offer.

There will be no undisclosed shipping charges imposed after an order has been confirmed.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the communication channel available for your order.

Customers can use the tracking link or tracking number provided to monitor their shipment.

Please allow some time for tracking information to become active after dispatch, as courier systems may take time to update.

6. Delivery Attempts

Our courier partners will attempt delivery to the shipping address provided by the customer.

Customers are requested to ensure that someone is available to receive the package and that the registered contact number is reachable.

If delivery is unsuccessful due to the customer's unavailability, an incorrect address or an inability to contact the recipient, the courier may make additional delivery attempts or return the shipment to us, subject to its operational procedures.

7. Incorrect Address and Undeliverable Shipments

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

If a shipment is returned to us due to an incorrect or incomplete address, repeated unsuccessful delivery attempts or refusal to accept delivery, we will attempt to contact the customer to arrange an appropriate resolution.

Any additional shipping charges for reshipping, where applicable, will be communicated to the customer in advance and will be subject to applicable law.

8. Shipping Delays

While we make every reasonable effort to deliver orders within the estimated timelines, delays may occur due to circumstances including:

  • Courier operational issues or transportation disruptions.

  • Adverse weather conditions or natural events.

  • Public holidays and peak shopping periods.

  • Incorrect or incomplete delivery information.

  • Unforeseen circumstances beyond our reasonable control.

In case of a significant delay, customers may contact our support team for assistance and updates.

Nothing in this policy is intended to limit any consumer rights or remedies available under applicable Indian law.

9. Damaged, Tampered or Missing Packages

Customers are advised to inspect their packages upon delivery.

If a package appears damaged, tampered with or incomplete, please contact us as soon as possible, preferably within 48 hours of delivery, with the following information:

  • Order number.

  • Photographs or videos of the package and product, where available.

  • A brief description of the issue.

Our team will investigate the matter and assist with an appropriate resolution in accordance with our Returns and Refunds Policy and applicable consumer protection laws.

The suggested reporting period is intended to facilitate investigation and does not affect any statutory rights available to customers.

10. Cash on Delivery (COD)

If Cash on Delivery (COD) is offered at checkout, its availability will depend on the customer's delivery PIN code and the serviceability of our courier partners.

Customers opting for COD are requested to ensure that they are available to receive the order and make the payment at the time of delivery.

COD orders may be subject to verification before dispatch.

11. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible after placing it.

Cancellation requests received before dispatch will be considered in accordance with our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible. Customers may refer to our Returns and Refunds Policy for applicable return or refund options, subject to applicable law.

12. Contact Information

For shipping-related queries, delivery updates, tracking assistance or other concerns, please contact us using the details below.

Business Name: Sequron Enterprises
Brand Name: VELARODA
Website: https://velaroda.com
Email: waqhas007@gmail.com
Contact Number: +91 8248009828
Business Address: 82/67, Kandapodikar Street, Ambur, Tamil Nadu – 635802, India.

Our team will make reasonable efforts to assist you with your shipping-related enquiries.

13. Policy Updates

VELARODA reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our business operations, shipping arrangements or applicable laws.

Any updated policy will be published on this website with the revised effective date.

Customers are encouraged to review this policy periodically.

Thank you for shopping with VELARODA.

We appreciate your trust in our brand and strive to provide a smooth, reliable and convenient shopping and delivery experience.